Frequently asked questions

 

Hire + Styling FAQs

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2020 wedding bookings

✨ Currently, we're not taking bookings for 2020 weddings. We'll review this in early-mid November. Given we're currently rescheduling a second round of events, it feels prudent to pause new bookings until we have more insight into when events will be allowed, and what form/size they'll take. So, hold onto your quote and if you're wanting to book us, lets stay in touch until we can make this happen for you ✨ 

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Hire period and minimum hire

 
How long is your hire period?
Three days or 72 hours, though it can be stretched a little (by prior arrangement) if there are no bookings right after yours.
Is there a minimum hire amount?

Yes. Minimum hire is $250. Delivery is calculated on top of this minimum. Damage waiver of 7.5% also applies.

Warehouse collections

Can I pick-up my order from you?

Yes. If you’d like to pick-up and return to us, let us know when requesting a quote.

For large orders, a labour fee may be charged for warehouse pick-up and returns, however for most orders, there is no charge to collect from us.

Only covered vehicles such as vans and trucks can be used for collections – see below for requirements.

A bond is required for all warehouse collections. Bonds start from $200 and are calculated on the value of goods being hired. The bond is refundable as long as nothing is damaged. The bond is paid in addition to the damage waiver. The reason we do this is because our furniture collection is a labour of love collected over many years. We want to protect it so it can be enjoyed by as many people as possible. We have found that asking for a bond increases the amount of care taken by hirers when transporting themselves.

Pick-ups and returns take place within Good Day Club’s business hours:

Tuesday to Friday 10am – 4.00pm

Pick-up and returns must be booked in, and take place within a 30-minute block. Other times and days by prior arrangement. For out of hours requests, an additional fee may be charged.

Where is your warehouse?

We are located at Unit 33, 180 Fairbairn Road, Sunshine West.

We are open by appointment only.

Finding us can be a little tricky – enter from Proximity Drive and go through the gates. We are 100m down on the right. See the map below:

 

What do I need to bring to collect from your warehouse?
  • Appropriate vehicle – covered vehicles only, such as vans and trucks
  • Straps and/or ropes
  • Blankets and fabrics to protect the items

You will need straps or rope to secure the items, even if they are going in the back of a van/truck.

We cannot provide these items so they must be brought with you. If you do not have an appropriate vehicle (including if your vehicle is too small) and accessories, we reserve the right to withhold your order. Withheld orders will not be refunded.

What are your pick-up and return hours?

Pick-ups and returns take place within Good Day Club’s business hours:

Tuesday to Friday 10.00am – 4.00pm

Other times and days by prior arrangement. Pick-up and returns must be booked in. Collections/returns outside of our business hours may incur additional fees.

Delivery and set-up

 
Do you offer delivery?

Yes, we do. If you’d like delivery, let us know the delivery location, dates and approximate times in our enquiry form. Delivery is calculated based on the days, times, volume and location of the delivery.

We provide two hour delivery and collection windows. For example, we will deliver between 10am – midday. If you require a specific delivery time, an additional charge may be added to your order.

For wedding ceremonies, we usually deliver and set-up by 30-45 mins prior to your guests arriving and pack up around 30-45 minutes after your ceremony to give you time to have photos and chat with your guests without people moving furniture. If you require more time, just let us know when you are enquiring.

Is delivery included in the hire price?
No, delivery is an additional cost, calculated once we know what you would like to order, the quantities of those items, when and where to deliver, access to the site and the dates and times of your event.
What time will my delivery arrive?

We provide a two hour delivery window for most orders. If you want your order to arrive at a specific time, an additional fee may be charged.

For wedding ceremonies, we usually deliver and set-up by 30-45 mins prior to your guests arriving and pack up around 30-45 minutes after your ceremony to give you time to have photos and chat with your guests without people moving furniture. If you require more time, let us know when you are enquiring.

Can you set my event up?

Yes. Set-up and pack down is $60 per hour per event assistant. You can request set-up and pack down when making an enquiry. Every event is different, so we work out the exact charge as part of your quote. If you want or need a stylist for your set-up, the cost is $80 per hour.

For wedding ceremonies, set-up in included in the delivery fee.

We require detailed drawings, instructions, maps and photos for all set-up requests, so that we get it exactly right for you. We will ask for this about a month out from your event.

Cancellations + postponements

What if it rains on my wedding day? Will I get a refund?

As Alanis Morrisette would say, isn’t it ironic? No, Alanis, it’s just a pain in the 🍑

Cancellations due to rain or other annoying weather fall under our regular cancellation policy.

This is actually really rare. In six years, we’ve had ONE ceremony that didn’t go ahead because of rain. Most times, a plan B is enacted, and all is well! Moral? Get yo’self a plan B, always.

What is your cancellation policy?

In short:

  • If you cancel more than 14 days from your event, you forfeit 40% which is the booking fee you paid to lock in your order, and for us to hold those items for you.
  • If you cancel within the 14 days leading up to your event, you forfeit 100% of your order
  • These terms may apply to cancellation of individual items from any confirmed order at our discretion.

As part of our quoting process, we provide you an agreement which details this further.

What if I need to postpone my event?

Ah yes, this is certainly a bit of a current issue. If you need to move your event to a new date due to unforeseeable circumstances that prevent someone (Good Day Club or the client) from fulfilling a contract (such as the COVID-19 Pandemic and government regulations that prohibit weddings), the following applies:

  1. Your Booking Fee will be moved to your a new date on one occasion only, subject to availability of hire items and staff.
  2. If you require second or subsequent postponements, we will charge a re-booking fee of $250.
  3. If the customer wishes to postpone but doesn’t yet have a confirmed date, we will suspend Booking Fee and Hire Services for six months from request date without charge. If customer doesn’t have a confirmed date after six months, they will be charged a $250 re-booking fee,  subject to availability
  4. The customer must accept substitutions for unavailable items, changes to delivery and collection times, and other changes as deemed necessary for Good Day Club to fulfill your event on a new date
  5. When postponing to a new date,check date availability with us prior to requesting a change. If the customer requests a date that  cannot accommodate, it will be considered a cancellation and the Booking Fee is forfeited.
  6. Additional costs may be incurred outside of quoted costs. For example, delivery and collection may be recalculated to cover costs of higher labour (on Sundays + Public Holidays, CPI increases to costs if postponed a year or more from the original booked event date.
  7. Your payment terms may be altered in the event of a postponement as follows: final balance (60% of booked cost) will be split over two payments. Payment 1 on the original due date (two weeks prior to original event date) and Payment 2 two weeks prior to the new event date. The total costs remain that same but are paid across three payments rather than two.
  8. Refunds are not offered or available

In the event you want to postpone to a new date due to personal choice (rather than a government directive for example), a $250 re-booking fee applies and is payable by the Customer. Clauses 2-8 above also apply to this situation.

Furniture viewings

 
Can I come and see the furniture?

Not right now, sorry! It’s literally illegal to do this. But, all is not lost.

Yes! To book your viewing, give us some info by completing a hire enquiry. Once your enquiry’s in, you’ll be redirected to our booking page for online furniture viewings. We can have a Zoom meeting to chat about what you want, and we can share our screen with pieces that might suit your needs.

Our website photos are very true to the real life products, and if you click on each product, you will find their dimensions and any other pertinent information.

If you have specific questions about a product, we are super happy to answer your questions on the phone 0426 848 376 or ask as part of your enquiry!

Caring for furniture while it is in your care

 
My venue has no storage. Can the furniture be left out overnight?

NO. No, no no, no. Once the furniture is in your care (upon delivery or upon collecting from our warehouse), you are required to protect it from the elements. Leaving it outside without cover overnight is not recommended. You will be invoiced for damaged items at the full replacement cost plus any lost hires, which can be a lot of money, so best to speak with your venue first about appropriate storage arrangements.

If you wouldn’t leave your own couch out overnight, or your favourite rug, then best not to do that to ours either. 

Do I need to clean the furniture before returning?
Furniture needs to be in the same condition as when you received it. We ask hirers to take precautions to protect furniture in their care from things like dreaded candle wax.

If a substantial cleaning job is required, you may be invoiced for the work.

Wedding arches and backdrops need to be free of all flowers and additions prior to collection or a cleaning fee may be charged.

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Quotes and orders

 
How do I get a quote?

Enquiries for hire quotes, event design and styling and graphic design all can be done on our enquiries page

Once you’ve sent your enquiry, we shall get back to you within one business day. 

How do I place an order?

Once you have received your quote, review it and make sure it’s what you want. To book in, just follow the prompts in the quote email.

For events booked more than 30 days out:

  • A 40% non-refundable booking fee must be paid to secure your order
  • The balance is due 14 days from your event
  • We will contact you about 1 month from your event to finalise your order, which involves paying your balance and confirming some details

For events booked 30 days or less out:

  • Payment is required in full up front
  • You finalise your order as part of booking in
Can I change my order?


Adding items
Adding items to your order is no problem, if the items are available on your event date.

Removing items
The short answer is no. The long answer is: when you pay your 40% deposit to secure your order, you are entering into an agreement with us where we hold those items for you and not hire them to anyone else. If you decide you don’t want those items, they will still need to be paid for, as per your hire agreement with us because we have most likely turned down other enquiries to hire them because they were on hold for you.

We are not monsters, just a small business trying to succeed so we trust you understand. We will try to assist you to choose the right things for your event up front and will allow changes in some circumstances.

What is a damage waiver and is it refundable?


A damage waiver is an industry standard fee payable for each order to cover all costs related to the normal wear and tear to the hired equipment. We charge 7.5% in line with similar companies.

The waiver doesn’t apply to any other damage. So if someone dances on a chair and it breaks (yes, this happens!) or if something ‘disappears’ from your event, you will be invoiced for the full replacement cost plus future lost hires.

Store FAQs

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Returns and refunds

What is your returns policy?

You can see our full Returns Policy here.

In short:

  • We will meet all obligations under the Australian Consumer Law (Consumer Guarantees)
  • You can return most items within 30 days of purchase in exchange for store credit
  • Some types of items cannot be returned, including:
    • Earrings
    • Printed graphic design signage
    • Gift cards
How do I return an item?

To return your item(s), send us an email at info@gooddayclub.com.au. We will then provide details on how to send the item(s) to us.

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Vouchers

Do you sell vouchers?

Yes, in several demoninations. You can view and buy them here.

What can be bought with a voucher?

Vouchers can be used to pay for:

  • Anything from our store
  • Hire, including delivery and setup charges
  • Styling and design
How do I redeem a voucher?

When a voucher is purchased, we provide a discount code.

To redeem a voucher for items from our store, enter the discount code at checkout.

To redeem a voucher for hire or styling services, provide your discount code any time before completing your booking.

How long are vouchers valid for?

Vouchers are valid for one year from the date of purchase.

Can I redeem my voucher for cash?

No. Per our Returns Policy, vouchers cannot be exchanged for cash.