Frequently asked questions

Yes. Minimum hire is $250. Delivery is calculated on top of this minimum. Damage waiver of 7.5% also applies.

Yes. If you’d like to pick-up and return to us, let us know when requesting a quote.

For large orders, a labour fee may be charged for warehouse pick-up and returns, however for most orders, there is no charge to collect from us.

Only covered vehicles such as vans and trucks can be used for collections – see below for requirements.

A bond is required for all warehouse collections. Bonds start from $200 and are calculated on the value of goods being hired. The bond is refundable as long as nothing is damaged. The bond is paid in addition to the damage waiver. The reason we do this is because our furniture collection is a labour of love collected over many years. We want to protect it so it can be enjoyed by as many people as possible. We have found that asking for a bond increases the amount of care taken by hirers when transporting themselves.

Pick-ups and returns take place within Good Day Rentals’ business hours:

Monday to Friday 9.30am – 4.00pm

Pick-up and returns must be booked in, and take place within a 30-minute block. Other times and days by prior arrangement. For out of hours requests, an additional fee may be charged.

We are open by appointment only.

Finding us can be a little tricky – enter from Proximity Drive and go through the gates. We are 100m down on the right. See the map below:

• Appropriate vehicle – covered vehicles only, such as vans and trucks
• Straps and/or ropes
• Blankets and fabrics to protect the items

You will need straps or rope to secure the items, even if they are going in the back of a van/truck.

We cannot provide these items so they must be brought with you. If you do not have an appropriate vehicle (including if your vehicle is too small) and accessories, we reserve the right to withhold your order. Withheld orders will not be refunded.

Pick-ups and returns take place within Good Day Rentals’ business hours:

Monday to Friday 9.30am – 4.00pm

Other times and days by prior arrangement. Pick-up and returns must be booked in. Collections/returns outside of our business hours may incur additional fees.

We provide two hour delivery and collection windows. For example, we will deliver between 10am – midday. If you require a specific delivery time, an additional charge may be added to your order.

For wedding ceremonies, we usually deliver and set-up by 30-45 mins prior to your ceremony and pack up around 30-45 minutes after your ceremony to give you time to have photos and chat with your guests without people moving furniture. If you require more time, just let us know when you are enquiring.

For wedding ceremonies, we usually deliver and set-up by 30-45 mins prior to your ceremony and pack up around 30-45 minutes after your ceremony to give you time to have photos and chat with your guests without people moving furniture. If you require more time, let us know when you are enquiring.

Yes. Set-up and pack down is $50 per hour per staff member. You can request set-up and pack down when making an enquiry. Every event is different, so we work out the exact charge as part of your quote.

For wedding ceremonies, set-up in included in the delivery fee.

We require detailed drawings, instructions, maps and photos for all set-up requests, so that we get it exactly right for you. We will ask for this about a month out from your event.

Cancellations due to rain or other annoying weather fall under our regular cancellation policy.

As part of our quoting process, we provide you an agreement which details this further.

In short:

• If you cancel more than 14 days from your event, you forfeit 40% of your order
• If you cancel within the 14 days leading up to your event, you forfeit 100% of your order
• These terms may apply to cancellation of individual items from any confirmed order at our discretion

As part of our quoting process, we provide you an agreement which details this further.

You can see our full Returns Policy here.

In short:

• We will meet all obligations under the Australian Consumer Law (Consumer Guarantees)
• You can return most items within 30 days of purchase in exchange for store credit
• Some types of items cannot be returned, including:
  • Earrings
  • Printed graphic design signage
  • Gift cards

To return your item(s), send us an email at info@gooddayclub.com.au. We will then provide details on how to send the item(s) to us.